Didn’t need to make reservation when looking for a kimono to rent! Took us in right away and Customer service was absolutely great! Would definitely come back here again if needed to rent a kimono again!
2025/06/10
MQ씨
종합평가1
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I went to the one on the 9th floor because of the positive reviews on Google. However, my experience here was not good. Upon arriving at the store, I found out that the real prices were higher than listed online. There was a sign thou 1000 yen less. I then booked for the next available time slot to get the discount. From then on customer service went downhill. At first, it was non existent and I had to repeatedly asked to be helped. Then, when I finally got me didn’t want to be there. When I came back to return the kimono, again no staff helped me or greeted me. When I reached out to one of the staff, they told me I can just leave the outfit there. The way my kimono was wrapped, the way my kimono was wrapped, shows on the front. I don’t think it was properly wrapped. There were also some hidden costs (about 500 yen) more on top of taxes that I was not aware of.
2025/06/09
NA씨
종합평가5
접객
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부드러운? 의물도 아름답다.
2025/06/08
N씨
종합평가5
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친절하고 매우 좋았습니다! 다시 부탁하고 싶습니다!
2025/06/06
EO씨
종합평가5
접객
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Amazing kimono experience
2025/06/06
EL씨
종합평가5
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Beautiful kimonos, great staff, such a great experience. I enthusiastically recommend vasara
2025/06/03
TN씨
종합평가5
접객
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윈브레 콜라보로 이용하였습니다! 스탭도 여러분 정중하고 매우 좋았습니다! 또 기회가 있으면 이용시키고 싶습니다( *´꒳`*)
2025/06/03
VJ씨
종합평가5
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very helpful and size inclusive! great service!
2025/06/03
AC씨
종합평가5
접객
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It was a great experience overall. I was a bit shy but now i am so glad i wore. The staff was so kind, and the whole process was so peacefull and relaxing. I wanted a black kimono with sakura patterns and i happened to find what recommend this place.
2025/06/03
BB씨
종합평가5
접객
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Came on a rainy day but was still an awesome experience! The service was so good, everyone was very kind and the process was easy! 10/10 would recommend!